Product Return

Product returns must be made within one 15 days from date of purchase, unless otherwise indicated and are subject to 25% restocking fee.  All returns require RMA number and product must be in original packaging, unused, undamaged, and in saleable condition. Proof of purchase is required in all cases.

Special order products are returnable only if the manufacturer of said product(s) accepts returns.  Special order returns are subject to manufacturers restocking fee plus Georgia Hardwoods restocking fee to cover all freight charges.

Custom products ("Build to Order") created to customer's specifications and verified by customer to be correct are not returnable based on the accuracy of specifications provided by customer to Georgia Hardwoods.  Manufacturing defects require original product to be returned for inspection before credit or replacement is processed.  

Products damaged in shipping are retrunable and claim will be processed by Georgia hardwoods only if the customer has noted all visible damage on bill of laden from freight carrier or shipping company.

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